![]() On the computer/server hosting the protection key, enter (in a recent Internet browser): A) If the version of the “Run-time Installer” is lower than 7.80 (for example 6.64): Send this generated file to the Support team either by email ( or via our support centerĭetailed instructions Verify the version of your currently installed driver.zip file called “Mountains_diagnostic.zip” containing only information relating to the setup and installation of Mountains on the computer on which it is launched. Launch the program “support_package_v2.0.exe”.Download the “support_package” tool available here.– If you still get an error message: first run “purge_hasp_run_as_admin.bat” then “purge2_hasp_run_as_admin.bat” – Install a recent version of the driver. – If the current driver is too old, remove it using the respective “remove_hasp_run_as_admin.bat ” file. In case of problems with the software, start by making sure that the most recent driver is correctly installed.
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